PURPOSE:
To manage client relations in respect to retirement benefits schemes members in accordance with RBA compliance requirement.
PRIMARY RESPONSIBILITIES:
Handle scheme members service issues and queries
Escalate member queries to the relevant job role and communicate feedback to the member;
Promote organizations customer service charter
Conduct member education and training on benefits management and updates on relevant regulatory changes
Conduct training of intermediaries and branch customer service representatives on retirement Benefits Products Administration Matters
Plan and organize for retirement Planning trainings for members of schemes intermediaries and participating employers
Design and management of member relations tools
Preparation of reports on member education requirement and activities
Report on business compliance to the necessary regulatory requirements
Support all CIC Life Retirement Benefits Business Events
Develop and maintain good working relations with all the CIC Group Distribution Channels and Internal customers
Conduct scheme members, pensioners/annuitants and beneficiaries’ existence audits
Provide input for the customer service reports
Keeping up to date with regulations affecting the members of retirement benefits schemes
Perform any other duties assigned from time to time
PERSON SPECIFICATIONS
Academic Qualifications
Bachelor’s Degree in Business or in a related field Actuarial Science, Mathematics/Statistics
Experience
Minimum (3) years of experience in a similar role
Professional Qualifications
Customer service, Sales and Marketing qualification will be an added advantage
Progress towards AIIK or ACII, FSRI Credit
Skills and Attributes
Superior interpersonal, communication and presentation skills
Problem solving skills
Understanding of the working environment /competitors
In-depth knowledge of the retirement benefits sector
In-depth knowledge of regulations by RBA, AKI and IRA
Strictly apply through the link belowThe application should reach us by close of business on 15th April, 2021. Please note only short listed candidates will be contacted. If you do not hear from us by 30th April, 2021 consider your application unsuccessful
Apply via :
cic.co.ke
