Key Responsibilities of the Sales Manager:
Supports the smooth running of the sales department, where all aspects of the hotel’s proactive sales initiatives are delivered and total revenue maximised
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Delivers on plans and objectives where sales initiatives & hotel targets are achieved
Supervises the sales team fostering a culture of growth, development and performance within the department
Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Reviews and scrutinizes the business performance, providing recommendations that will drive financial performance
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required
Requirements of the Sales Manager:
Experience in sales
Strong supervisory and managerial skills with a handson approach and leadbyexample work style
Commitment to delivering exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions with proven problemsolving capabilities offering support where required
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Experience of working with IT systems on various platforms
Strong communication skills
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