Reporting to: Sales and Marketing Manager
Duties:
Make calls to clients and follow up calls with clients.
Track all customer inquiries respond.
Respond to customer inquiries, complaints and follow the necessary procedures to escalate unresolved issues.
Accompany the account executives to client meetings from time to time.
Support the marketing team in execution of marketing activities.
Support the marketing team in organising events and exhibitions.
Assist in digital marketing.
Participate in departmental meetings as a member of the Customer Service team.
Prepare weekly reports.
Provide quality service to both internal and external customers.
Any other relevant work that may be assigned to the job holder from time to time
Skills and Qualifications:
A final year student or a recent graduate and a holder of Degree/Higher Diploma in marketing.
Personable, presentable and articulate.
Computer proficient with Microsoft Office,
Communication skills, Phone skills, interpersonal skills, problem solving skills
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