Internship Purpose
The Internship program will provide an opportunity to gain hands on work- experience, expand knowledge, refine career goals and build professional network and mentors
You will:
Gain exposure in Sales and marketing
Make calls to Registrants and follow up on renewals.
Resolve any immediate customer complaints/ inquiries.
Keep a record of customer complaints on the Customer Complaint log.
Extract domain reports as required.
Provide professional answers to customers’ enquiries of different nature and format: e-mail, face to face, phone etc.
Track all customer inquiries respond.
Collect customer feedback by making clear notes on an enquiry/complaint, channeling them to relevant members of staff and by ensuring the answer is given on time.
Act proactively and provide timely response to the website chats
Pro-actively cross-sell the KeNIC services to enquirers.
Implement customer relationship management activities and enhance customer retention rate.
Support the marketing team in executing marketing activities.
Participate in departmental meetings as a member of the Customer Service team.
Prepare weekly and monthly reports.
Any other relevant work that may be assigned to the job holder from time to time
Basic Requirements :
A final year student or a recent graduate and a holder of Degree/Higher Diploma in marketing.
Personable, presentable and articulate.
Computer proficient with Microsoft Office and Excel
Must be a team player and have the ability to solve problems
Communication skills, Phone skills, interpersonal skills,
go to method of application »
Kindly send CV and cover letter to hr@kenic.or.ke on or before 12th May 2022
Apply via :
hr@kenic.or.ke
