Main Purpose of this Position: To survey customer preferences, collect and analyze statistical data in order to support management decisions on products.
Key Deliverables for this Position
Monitoring and forecasting market trends
Conducting consumer and market research to establish strengths, weakness, opportunities and threats.
Job Responsibilities
Implementing the departmental strategy in line with the Quality Assurance and product development strategy, policies, processes and procedures to achieve the organization’s objectives.
Conduct qualitative or quantitative surveys, undertaking ethnographic research (observing people in their homes and other environments); and monitor the progress of research projects
Monitor and forecast marketing and sales trends & perform valid and reliable market research SWOT analysis
Collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations
Understand business objectives and design surveys to discover prospective customers’ preferences and ensure necessary data is captured
Devise and evaluate methods for collecting data, such as surveys, questionnaires, and opinion polls to gather data about consumers, competitors, and market conditions
Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct
Analyze data using statistical software; convert complex data and findings into understandable tables, graphs, and written reports to identify consumer patterns & recommend solutions needed
Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation.
Manage and co-ordinate any projects requiring external research
Implementing best practices in research & respective areas of work.
Implementing product quality, customer & Service Excellence and Change initiatives to achieve desired business plans and culture.
Financial Resources / Other key Resources / Assets
Product
Samples
Direct Reports: N/A
Key Interfaces
Internal
Sales department
External
Customers
Qualifications
Degree in Marketing
Job / Functional Skills
Planning & Organization Skills.
Interviewing Skills
Analytical Skills
Innovation
Problem solving skills
Reporting & Presentation Skills.
General Skill
Teamwork
Communication Skills
IT skills
Customer Service
Time Management
Behavior
Customer Centric
Ownership
Continuous Improvement
Leadership
Relevant Experience
Relevant internship experience
