Description
We are pleased to announce the following vacancy in the Distribution & Production Department within the DigiFarm Kenya Ltd. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Posting Description
Reporting to the Distribution & Production Lead, the position holder will develop and manage relationships and service experience among DigiFarm Customers to ensure growth, profitability and retention.
Job Responsibilities
Responsible for the fulfilment of all the buyer generated demand in the region
Manage the end to end farmer engagement season-on-season
To formulate and manage the implementation of farmer engagements within the region;
To manage, prospect and acquire farmers in the region;
To effectively manage the existing /new farmers through improved customer experience by managing end to end process and ensure compliance to service agreement requirements in order to ensure there’s DigiFarm usage
To support the DigiFarm Business Associate (DBAs) and Dealers to ensure they offer proper services to the farmers
Oversee acquisition of DigiFarm Village Advisor (DVA’s) through the DBA network to ensure farmers are well supported
Ensure performance of the DBA is on track as per the allocated targets
Acquire Digifarm depots
To develop and implement DigiFarm sales plan in line with the overall DigiFarm and business objectives and develop tactical plans to grow sales within the region;
Ensure that all Sales teams, Partners/Dealers achieve their set targets as well as set standards targets and develop action plans for any non-achievers;
To prepare reports e.g. Sales, Pipeline, Progress and Visibility reports, Business decision making process and planning etc
Develop and well documented performance measurement criteria for sales team/ DBAs/Dealers & Depots and execution of the same;
To respond to DigiFarm farmer related issues so as to provide consistent quality of service and get excellent customer rating/NPS;
Daily, weekly and monthly performance reviews for all sales team and clear action plans to bridge any noted shortfalls;
Document and communicate training plans for the sales team.
Qualifications
Degree or Diploma in Agribusiness or a related course;
Work experience of 4-5 years in the agronomy environment;
Knowledge/ Work experience in ICT will be an added advantage; and
Strong relationship building skills,
Ability to generate revenue
Excellent communication and interpersonal skills
Good report writing skills
A proactive team player
Good planning and organizational skills
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