Job description
We are pleased to announce the following vacancy in the Wholesale Department within the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below .
Detailed Description
Reporting to the Senior Manager – Roaming & International Services, the role holder will be tasked with the responsibility of monitoring and grow international voice services; Deliver planned footprint rollout for international and regional interconnects; Develop robust framework for international voice services; Negotiate and effectively monitor international termination rates; Effectively track outgoing voice costs; Effectively manage international fraud and manage Key relations & partnerships as well as represent the business at key networking international voice events
Job Responsibilities
Monitor and grow incoming voice revenues
Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
Develop a well thought out international voice termination rate commercial model that ensures international voice opportunities for the business are optimized.
Develop effective business cases that clearly justify investment potential for new international voice opportunities
Monitor and track international calling pricing both locally and international for similar products
Minimize revenue leakage due to under-reporting and incomplete recognition of revenue
Identify and implement 2 new incoming revenue opportunities every year that contribute to 10% of revenue within 12 months
Deliver planned footprint rollout for international and regional interconnects
Coordinate and project manage new international voice partners and internal stake holders to deliver against Safaricom rollout plan, in line with the commercial priorities
Drive international voice contract negotiations and drafting (with legal and regulatory support) all the way up to signature
Create a comprehensive database where all international voice contracts and deeds of variations for all international voice partners are managed;
Oversee and manage the process of setting up the configuration of new international voice partners on PRM and communicate changes to all concerned parties
Coordinate and assist with the troubleshooting activities with all concerned parties as appropriate
Ensure compliance to ITU-T and ISO guidelines and protocols
Develop robust framework for international voice services
Carry out a SWOT analysis to identify potential areas of new business
Track and note various business models being used regionally and internationally to develop and grow international voice
Carry out extensive research and market intelligence to identify new opportunities for growth of international voice revenues
The framework should include clear decision milestones for review of the international interconnect rates and their implications on retail
Document a clear roadmap with the necessary SWOT implications built in that will inform the business and drive its international voice strategy.
Negotiate & effectively monitor international termination rates
Ensure all international termination rates are properly tracked and implemented on PRM interconnect billing system
Using Least Cost routing identify effective framework that is dynamic and responsive to the needs of the business for routing all international outgoing calls
Ensure routes identified maximize calling quality
Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
Effectively track outgoing voice costs
Track and monitor international voice revenue on daily, monthly and quarterly basis revenue against set budgetary targets
Ensure all testing impacting international outgoing QOS tests are done effectively to minimize cost over-runs
Develop robust and insightful business cases that help demonstrate the more effective cost strategy
Ensure quality is not compromised via Sim-box and is a key compliment in optimizing the cost framework
Institute a clear framework for mitigating fraud by liaising effectively with internal stakeholders and developing complementary tools that proactively mitigate fraud
Effectively manage international fraud
Ensure framework in place to proactively manage and monitor SIM-box abuse and misuse
Put in place proactive and progressive strategies to counter adverse OTT impact on voice
Work with risk and revenue assurance teams to ensure that Safaricom customers are not exposed to international calling fraud
Coordinate with Credit control to ensure a mutually beneficial agreement is reached when Safaricom customers encounter bill shock as a result of international calling fraud.
Manage Key relations & partnerships
Prepare and maintain an effective annual calendar that optimize the relationships with international voice partners to enhance cooperation
Develop an effective framework for monitoring effective partnerships
Explore new partnership opportunities that create opportunities for growth
Represent the business at key networking international voice events
Identify and plan for all known key events touching on international voice
Attend at least one key networking event annually
Document and implement learning for the benefit for the business
Job Requirements
A graduate with 3-5 years Telecoms industry experience
Extensive knowledge and a track record in handling international voice matters
Able to take a holistic view of the business.
Able to develop strong analytical framework to aid in swift and objective decision making
Team management skills.
Have strong business acumen and highly developed commercial experience
Experience in strategic decision making
Highly developed interpersonal and communication skills
High level experience and skills working with stakeholders
