Overall Job Purpose
The Manager, Card Operations will be responsible for managing the daily activities for the card operations department including payment processing, mailings, and associated support functions. The role holder will also design and implement card operations policies and procedures and recommends changes to increase efficiency.
Principle Accountabilities
Manage Card Operations for Credit, and Debit cards as well as Merchants.
Ensure dispute resolution as per SLA
Ensure Compliance to the Card schemes Rules and Regulations.
Ensure no revenue loss through bad debts, frauds and forgeries as a result of weak controls
Handling and support on Card projects
Support stakeholders in card operations
Provision of daily dashboards on card performance
Continuous review of processes and procedures/ SLA
Card operations performance review / Staff Appraisal
Card center risk assessment
Fraud, Risk Monitoring and Authorization
Suggest and identify opportunities for improvement of the banks service and products
Card Scheme system administrator
Visa and MasterCard files download & backup creation
MasterCard advisements and Visa invoice confirmations.
Monthly and Quarterly submissions of statutory reports.
Visa /MasterCard contact person and updating the management of any new developments from the schemes or industry e.g Mandates
Provide leadership and team management to ensure accurate and timely execution of card transactions
Minimum Qualifications, Knowledge and Experience
A minimum Bachelor’s degree in business or information technology related field
Professional accounting Qualifications i.e. CPA/ACCA
Any Banking qualification/Business related qualification
5years experience in card business with at least 2 years in a supervisory role.
Key Competencies and Skills
Excellent interpersonal & Communication Skills
Working in Teams
Time Management
Organization skills
Leadership and people management skills
Problem solving skills
Innovation
Risk Management skills
Analytical Skills
Apply via :
www.hfgroup.co.ke
Leave a Reply