MAIN PURPOSE OF THE JOB
The position is responsible for overall planning, organizing, coordinating and controlling of all Organization’s development plans.
Responsible for driving business growth through the Cost Centers in line with YWCA of Kenya Vision and Mission.
Develop network, attract clients, research new market opportunities and oversee growth of YWCA projects, making sales projections and forecasting revenue in line with projected income.
Field of duties and responsibilities
Income Generation
Develop and implement Business Development strategy in line with the YWCA mission and vision
Ensure optimization of the existing YWCA cost centers.
Provide strategic direction that would ensure among others marketing of the organization’s facilities to improve on income and occupancy Research and advise on possible investment and developments opportunities that are in line with YWCA Mission and Vision
Develop appropriate business model for every income generation facility in the organization.
Customer Service
Improve quality of products and services offered by the hospitality unit.
Ensure that all available rooms are habitable.
Support proactive and real time customer feedback
Develop a proactive response to meet client demands
Improve overall products, services within the Hostels and wider promotion of YWCA facilities
Operations Management
Support management of events, groups and activity books to ensure quality service delivery
Carry out daily inspection of all units to ensure utilization of manpower
Co-ordinate activities in the laundry and housekeeping department with minimal disruption
Develop budgets for housekeeping, laundry and public area and ensure that each one operates within the established limits.
Ensure security, health and safety of staff, guests and visitors on site
Facility management
Responsible for continuous tracking and monitoring business and team performance
Utilize online reservation platforms for bookings and responding to inquiries e.g. trip advisor, booking.com
Develop good property and debt management strategies and implement the same
Ensure Risk Management in YWCA development engagements
Improve visibility of YWCA facilities.
Facilitate the YWCA National Business Development Committee
Staff Management
Planning departmental work as well as development of practical Standard Operating Procedures (SOPs)
Responsible for continuous tracking and monitoring business and team performance
Administrative duties
Ensure proper documentation of the departments assets and Develop item/s movement register
Prepare and present departmental status reports.
Develop an inspection plan for all public areas and guest rooms to ensure that proper maintenance and standards are achieved and sustained.
Maintain and uphold YWCA corporate culture.
Perform any other duties as may be assigned by the management from time to time.
JOB SPECIFICATION AND OTHER INFORMATION RELATED TO THE JOB
Level of Education/Academic qualification
Degree in Business Administration/Management/Hotel Management.
Housekeeping, Property Management and accounting skills an added advantage
Strong understanding of digital marketing will be an added advantage
Other Competencies/abilities/skills required
Report writing skills
Time Management
Leadership and conflict management skills
Strong analytical, critical thinking, and problem-solving skills.
High level of integrity and Resource Management skills
Ability to meet strict deadlines with minimum supervision.
Interested candidates should send their application and updated CV to recruitment@ywcakenya.org indicating job title, salary expectations and availability by close of business on 30th August 2024. Selection of qualified candidates will be on a rolling basis.
Apply via :
recruitment@ywcakenya.org
