Responsibilities:
Maintain a good relationship with the clients, assist clients with the usage of the apartments and offer advice where necessary.
Manage the handover process with the sales team, hand over units to clients and follow up on any issues raised by the client during handover.
Follow up with the client after handover on day 1, day 7 and 1 month and address any concerns that may arise.
Run the maintenance hotline.
Conduct the final sign off warranty period at 1year after handing it over to clients.
Plan, budget, schedule and oversee all repairs and ensure they are conducted as per the stipulated quality and safety standards.
Create method statements and JSAs for repair activities being carried out within the estate.
Create a record of all repairs indicating the cause of damage, action taken, time taken to attend to the repair and cost of the repair.
Based on the issues raised by clients and the nature of repairs, offer suggestions on necessary improvements on future projects.
Create a long-term maintenance plan for the projects’ common spaces, infrastructure, driveways and landscaping.
Organize and supervise the maintenance activities as per the maintenance plan and schedule.
Regularly inspect the common spaces to ensure that lighting is working well and lights up as planned.
Regularly inspect the sewer line and storm drain to ensure they are working effectively, and any blockages are immediately addressed.
Confirm that all works are complete and acceptable before handover of a row/block to the estate manager for handover to clients.
Other assignments as required.
Qualifications:
Minimum 3 years of experience in estate management and exposure to construction activities.
Diploma in any construction-related course or property management.
Excellent client relationship management.
Continuous improvement attitude.
To act with integrity and honesty at all times.
Ability to maintain good relationships.
Excellent organizational and planning skills.
Ability to meet tight deadlines and schedules while maintaining safety and profitability.
Excellent verbal and written communication skills.
Ability to work with minimum supervision.
Apply via :
unityhomes.co.ke
