Department Description
We are pleased to announce the following Internship opportunity in the M-PESA Product and Services Management Department within the Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Manager – M-PESA Product Development, the position holder will be tasked to manage creditors within the credit platform M-PESA Bloom while in line with the divisional objectives of driving payments.
Detailed Description
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
Review and update credit and loan files.
Handle customer complaints and take appropriate action to resolve them. Third line support.
Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
Negotiate payment arrangements with customers who have delinquent loans.
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enabling technological implementation of loan origination and management systems including defining scope and overseeing UAT and deployment
Working with Lenders to design underwriting policy.
Work handy with lenders, platform owners and create mutual business relationship.
Work with merchants, agents who are behind on their payments for current loans and help them avoid defaulting on the loans.
Act as a liaison between the merchant, Agents, consumer and the lending institution
Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information
Job Requirements
A currently Ongoing Undergraduate Student in Business Administration from a recognized University
Project Management skills are an added advantage
Attention to detail with good organizational, planning, report writing and presentation skills.
Good interpersonal skills and experience in partner management
Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken.
A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.
Interest in sales/product/underwriting would be preferred (with NBFC/Bank/Fintech)
Interest in launching a digital product/platform would be preferred
Additional Details
NOTE THIS IS A 3 MONTH INTERNSHIP OPPORTUNITY
As part of the interview process external candidates should prepare the following documentation which will be required at a later stage based on your performance in the interviews.
An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hardcopy document.
Clearance certificate from a reputable Credit Reference Bureau (CRB)
Request of Internship (official document) from the University or Transcripts
Copy of your National ID/Passport
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