Description
We are pleased to announce the subject career opportunity within the Technology (M-Pesa Africa) reporting to the Senior Manager-Service Operations.
Role Description
The M-PESA Operations Manager will have a unique insight into the development of an essential product and connect with people who are considered ‘unbanked’ and living on the bare minimum, to help lift themselves out of poverty. The successful candidate should be passionate about shaping the product, its operations, and ultimately the life-changing benefits it delivers to customers. You will be joining a collaborative team that works tirelessly to achieve these common goals.
This opportunity will develop your career in Service Management – including contractual negotiation & management, offshore support, interaction with senior stakeholders who are customers in the markets (CTO/CIO and Heads of) – all whilst working within the team that design and develop the product.
Key Role Responsibilities
Delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
Managing the local market operational relationships
3rd Party supplier Operational Management
Internal Operations Liaison within Vodafone Group Technology
Continuous Service Improvement (CSI) opportunities
Developing improvement plans and training the local market in best operational practices
Overseeing Capacity planning
Assisting with Budget forecasting
Supporting Delivery and Project activity with operational experience, acceptance into BAU, training, and process adherence
Influencing product development with real-world Operational experience and local market knowledge
Qualifications
Apply if you have:
Bachelor’s degree, a Master’s degree in a related field preferred
At least 3+ years of professional experience in M-Pesa Operations Management.
ITIL Foundation is a must
Experience managing OLTP Environments
Global / cultural management and awareness
We are happy if you have:
Experience in banking or finance Operations Management
OLTP architecture knowledge
Project planning and delivery skills and budget management
Advanced ITIL qualification
What you can expect from us:
We believe in a fair and robust interview process
We have a robust flexible total reward scheme
Dedicated support and mentoring/coaching
Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.
Apply via :
safaricom.taleo.net
