Main responsibilities
Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility.
Provide a welcome service to passengers using the lounge, ensuring a pleasant customer experience.
Ensure accurate administration of guests entering the lounge in order to support the billing of customer airlines.
Implement and maintain customer regulations, policies, procedures and requirements.
Provide relevant information to customer queries and provide solutions to issues guests may experience.
Assist guests during flight irregularities i.e. delays, cancellations or diverted flights.
Responsible for 3rd party food & beverage supplier through management and supervision of 3rd party staff.
Monitor, take stock and liaise with the 3rd party food & beverage supplier on lounge supplies to ensure timely restocking and provision of supplies.
Monitor and liaise with 3rd party supplier on timely & adequate provision, presentation and quality of food and beverage.
Ensure general lounge cleanliness and tidiness is maintained at all times; coordinate 3rd party cleaning activities.
Ensure proper reporting of shift operations to the Lounge Manager.
Professional qualification and experience
Education: Diploma or Higher in Hotel / Catering and computer proficiency
Computer Literacy
Experience: At least 3 years’ experience in aviation or hospitality industry
Proven track record in managing teams, planning and organizing is an added advantage.
Excellent communication and interpersonal skills
Good Planner, who pays attention to detail and is a team player.
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