Job Description
Job Purpose
Manages and drives performance of a team of Import Operations Specialists
Processes, handles, distributes all required documents in the receiving area
Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
Acts as subject matter expert for AFR/OFR Operations questions
Interacts with Customer Service, Product, and Global Service Centers, if required
Extensive knowledge of OFR Import and Export Operations
Fit for people management role (communication, motivation and interpersonal skills) Demonstrates strong communication capabilities
Easily capable of making well informed decisions
Main Accountabilities
Organizes, splits and plans day-to-day work of Import Operations Specialists
Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
Arranges delivery
Ensures handling of required Import documents according to regulations and internal procedures
Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
Supports Customer Service in the incident and exception management resolution
Creates, builds and maintains excellent relationships with key suppliers
Continuously monitors supplier performance and develops improvement plan when required
Identifies training needs and opportunities to develop a highly skilled functional department
REQUIREMENTS FOR THE JOB
Functional Experience
Long-term experience and proven track record in the customs segment
Fit for people management role
Proficient decision making skills
High degree of written, verbal and organizational skills
Geographical Experience
Knowledge of the industry and stakeholders – shipping lines, CFS, transporters,KRA,KEBS,KPA
Education / Qualification / Certification Requirements
Relevant training in clearing, freight forwarding or logistics management
Deep knowledge of OFR imports and exports operations
Strong analytical skills and good communication skills
Commercial experience/capabilities
Language Requirements
Excellent English
Functional Competencies
Ability to work under pressure
Strong problem-solving mentality
Extensive knowledge of OFR Import Operations
Good administration skills
Results driven and attention
