Job Purpose/Mission
Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.
Responsibilities
Carrying out customer loan work-outs.
Ensure proper documentation of open loan cases.
Ensure customers are paying on time in assigned loan portfolio.
Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
Recommend and work with external service providers on portfolio management by escalating repossession cases.
Customer education to customers on impact on loan non-repayments.
Supporting the analysis of causes for portfolio deteriorations
Providing regular portfolio, compliance and routine report to the Loan Recovery Team Leader.
Restructure loan repayment plan from delinquent clients as per policy and procedure
Knowledge And Skills
Experience:
Experience in customer relationship management
Team player
Computer literacy, particularly good working knowledge of Microsoft Excel
Self-starter with a passion for Mysol and its mission to plug in the world
Qualifications:
Holder of bachelor’s degree in business administration or any other related field
1-year Previous experience in loan recovery preferably in a call center setting.
Apply via :
boards.greenhouse.io
