Job Purpose/Mission
Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.
Responsibilities
Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
Ensure proper documentation of open loan cases.
Ensure customers are paying on time in assigned loan portfolio.
Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
Recommend and work with external service providers on portfolio management by escalating repossession cases.
Customer education to customers on impact on loan non-repayments.
Supporting the analysis of causes for portfolio deteriorations
Providing regular portfolio, compliance, and routine report to the Loan recovery Team Leader.
Restructure loan repayment plan from delinquent clients as per policy and procedure.
Knowledge and skills
Experience:
1-year Previous experience in loan recovery preferably in a call center setting.
Experience in customer relationship management .
Self-starter with a passion for ENGIE Energy Access and its mission to change lives.
Team player .
Qualifications:
Holder of bachelor’s degree in business administration or any other related field.
Language(s):
English
Swahili
Technology:
Computer literacy, particularly good working knowledge of Microsoft Excel
Apply via :
jobs.engie.com
