Job Overview/Summary:
The Learning and Development Team is responsible for improving the engagement and productivity of IRC staff by providing tools, processes, and guidance for effective performance management, onboarding and orientation, staff and leadership development, and quality individual and team learning.
The L&D Associate primarily supports the Online Learning & Innovation Team with a variety of administrative activities to keep programs running smoothly. The Associate also supports the broader L&D Team in specific administrative needs, such as vendor and program management.
Major Responsibilities:
L&D Program Support
Maintain program participant registration, rosters and evaluation records
Collaborate with program leads to conduct course enrollments and administer participation surveys
Monitor learning team email inbox and address support requests
Support program leads by creating and maintaining relevant work plans
Support L&D team members with supply orders as needed
Vendor and Event Management
Collaborate with Global Supply Chain colleagues to manage contracts, vendor agreements and relationships; keep all documents current and up-to-date
Coordinate with L&D Specialist and other team members to process purchase requests and vendor payments in Integra
Maintain all vendor records for the L&D Team
Work closely with L&D budget focal point to ensure budget and actuals are up-to-date related to vendor contracts and expenses
Instruct and support the L&D Unit in relation to event planning, contracting and vendor management
Identify and implement improvements to vendor management processes
Direct requests for instructional design to either internal or external instructional design resources as needed
Manage L&D Team accounts/seats to shared tools, such as SurveyMonkey, Vyond, Articulate360, Zoom, etc
Knowledge Management and Communications
Collect weekly updates from L&D Unit program leads and email HR team members
Work with team to organize Box folders
Regularly review L&D Unit intranet pages to flag updates needed to program leads
Support L&D Unit in the development of annual reports, program overviews, and other communication needs
Maintain pipeline of RescueNet Round-Up features for Global Communications team
Serve as L&D Unit contact for IRC Global Communications team
Produce Virtual Trainings
Support the facilitation team with key aspects of multi-session virtual trainings to create a smooth and interactive learning environment
Comfortably handle all aspects of interactive trainings, including screen-sharing, pasting instruction into the chat, monitoring participant comments in the chat, setting up breakout rooms, troubleshooting participant issues, etc.
Prioritize multiple tasks, easily switching among activities to support the learner experience
Interact with participants and facilitators to create casual and conversational interactivity
Conduct live demos of content as needed
Key Working Relationships:
Position Reports to: Director of Online Learning & Development
Position directly supervises: N/A
Indirect Reporting: Learning & Development Directors
Other Internal and/or external contacts: N/A
Job Requirements:
2-3 years of experience managing multiple projects
Excellent command of Microsoft applications
A high degree of professionalism and strong work ethic coupled with a sense of responsibility and integrity
Demonstrated skills and competencies:
Strong communication, project management, and organizational skills
Exceptional attention to detail
Commitment to customer service and process improvement
Able to prioritize multiple tasks and projects
Ability to interact within a multi-cultural environment and with all levels of the organization
Excellent interpersonal skills and dependability
Knowledge of HTML or making basic web pages a plus
Fluency in French highly preferred
Apply via :
rescue.csod.com
