Key Roles and Responsibilities:
Develops the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management.
Functions jointly with the Implementation Engineering team to meet client requirements.
May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
Action less complex configurations and installations
Attend to less complex break/fix events
Knowledge, Skills, and Attributes:
Basic understanding and appreciation of technical design principles
Ability to develop an understanding of fundamental project management and administration processes
Display a strong learning orientation
Good verbal communication skills
Demonstrate a client service orientation
Hands-on proactive in approach
Academic Qualifications and Certifications:
Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent
Required Experience:
Some work experience in a technical implementation engineering or similar role
What will make you a good fit for the role?
Standard career level descriptor for job level:
Develops professional experience
Applies policy and procedures to solve variety of issues
Problems are moderate in nature
Build productive internal and external working relationships
Receives general instructions on routine work
Receives detailed instructions on new work
Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience
Apply via :
careers.services.global.ntt
