Want to be a part of our team?
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.
Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.
Working at NTT
Key Roles and Responsibilities:
Develops the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management.
Functions jointly with the Implementation Engineering team to meet client requirements.
May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
Action less complex configurations and installations
Attend to less complex break/fix events
Knowledge, Skills, and Attributes:
Basic understanding and appreciation of technical design principles
Ability to develop an understanding of fundamental project management and administration processes
Display a strong learning orientation
Good verbal communication skills
Demonstrate a client service orientation
Hands-on proactive in approach
Academic Qualifications and Certifications:
Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent
Required Experience:
Some work experience in a technical implementation engineering or similar role
What will make you a good fit for the role?
Standard career level descriptor for job level:
Develops professional experience
Applies policy and procedures to solve variety of issues
Problems are moderate in nature
Build productive internal and external working relationships
Receives general instructions on routine work
Receives detailed instructions on new work
Typically needs a Bachelor’s or equivalent and entry or basic level experience; or an advanced or equivalent degree without experience; or equivalent work experience
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