Job Responsibilities:
Lead a team and Develop IT strategies for business forecast, IT project management , work flow analysis, risk analysis, advance data analytics management etc
Liaise with hardware and software vendors and ensure that services are offered as per the agreed SLA.
Local and International MPLS link and internet connection to ensure an uptime of 99.99% is achieved as per SLA.
To ensure a timely and efficient coordination between Codesk ticketing system and the IBM L2 support with techno functional experience
Maintain an up-to-date hardware and software inventory
Ensuring Training end users on efficient use of ICT resources.
Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for ERP and other business systems.
Perform other duties as delegated by the management.
Requirements
5-6 Years’ experience in IT Lead role with an over all Experience of 10 plus years.
Diploma or degree in IT
