Position Overview
We’re looking for a KYC Agent to sit within our team at our Nairobi-based office. We’ve hired some of the most talented developers and designers that the world of tech has to offer, and we’re keen to showcase their talent to the world – and that’s where you come in.
We are looking for someone capable of taking responsibility of all KYC related issues throughout our markets and supporting our users with their onboarding experience.
Duties & Responsibilities
Analysing KYC documents and processing data they possess
Report any suspicious related KYC activities to KYC manager
Assist customers on any KYC related tickets
Conduct fraud investigations towards suspected accounts with directives from KYC manager
Give feedback to KYC manager and marketing team on what needs improvement, suggestions and recommendations based on the feedback collected from the quality analysis.
Participate in process improvement projects within KYC related topics
Collaborate cross functionally with other departments in project implementation
During low peak seasons, assist Customer Service team in responding to tickets as well as assist in other Customer Service related activities.
Other duties as assigned.
Skills & Qualifications
Minimum 2 years of experience in Customer Support or equivalent
Excellent verbal and written communication skills
Degree in communication/ commerce/ business or equivalent
Strong attention to detail and analytical skills
Willingness to work a flexible schedule in a start-up environment
Driven, self-motivated and highly flexible team player
Punctual, reliable and with genuine concern to help customers
Proficient in computer use
Company Perks & Benefits
Mandatory government payments
Paid leaves
Sufficient equipment
Great work environment
Working for a socially good cause
Growth in global tasks and responsibilities
