DESCRIPTION
The Job:
Are you a bright, energetic and curious type, who wants to make a difference in this world? As the Delivery Productivity and Training Specialist at CloudFactory, you will be based anywhere in the world, as part of our global team with operations in the US, UK, Nepal and Kenya.
You’ll do the important work of enabling the productivity of our global Delivery team with the knowledge and resources they need to be successful. This is a role for a person who is passionate about both people and technology and a student of the profession of training with a strong desire to “grow like bamboo” in your career with us.
The Responsibilities:
Own the documentation of Delivery processes and policies
Own the Delivery Knowledge Base – ensuring all contents are up-to-date and standardized to represent Delivery as a united function.
Promote knowledge capture and reuse through operational and business processes
Facilitate Knowledge Management strategic planning and knowledge transfer sessions
Plan, develop, stand up, support, and promote collaborative tools and techniques such as communities of practice to facilitate sharing of ideas and work among internal teams and external partners
Help disseminate information about the Delivery organization’s knowledge sharing program to internal and external audiences, maintaining communications on knowledge sharing across the organization,
Coordinate and deliver training to new and existing team members on essential knowledge and skills with a focus on our product, delivery and sales processes, and industry expertise.
Partner with L&D team to build Delivery specific onboarding programs for new Team Lead hires.
Monitor, track and record the progress and completion of training to ensure team members are properly equipped to perform successfully in their roles.
Build job profiles for different roles within Delivery and work closely with the Talent Business Partner to support any operational priorities within the organization.
REQUIREMENTS
The Experience:
3-5 years relevant work experience in training, project management and customer-facing responsibilities
Proven track record of building knowledge management/ retention systems and processes
Proficient (and able to quickly learn new skills) in Google Suite
Ability to organize and prioritize several competing priorities and projects effectively
Ability to assess the impact of new products or processes on existing teams and procedures
Ability to make appropriate recommendations for solutions to business problems
Strong written and verbal communication skills
Excellent presentation and training skills with groups of various sizes and skill levels
Ability to work independently and be self-motivated
Ability to carry out instructions furnished in written or oral form
A high EQ (emotional intelligence) and CQ (cultural intelligence)
International work/life experience or passion is a plus
The Fit:
You believe that you can get a little bit better each day
You value being part of something bigger than yourself
You build trusting relationships with co-workers
You like to work hard to pursue your passions
You are very organized and like to be involved in details of things
BENEFITS
Great Mission and Culture
Meaningful Work
Growth Opportunities
Flexible Work Hours
Market Competitive Salary
Health and Medical
Apply via :
apply.workable.com
