PURPOSE OF THE POSITION:
The WASH Knowledge Management, Capability and Communications Advisor optimises WASH capability and knowledge management among World Vision (WV) entities, enabling WASH staff and related teams to learn, grow, and deliver quality WASH programming that impacts the most vulnerable children, and furthers the goals of the sector strategy.
This role will manage and provide expert advice to the WASH Community of Practice and other learning networks regarding collecting and sharing lessons learned, identifying and validating promising and good practices for programme quality improvement, increasing staff capacity, subject matter expert identification, and planning online learning opportunities for community members. In conjunction with the Global Knowledge Management team, s/he will establish knowledge management systems and processes to ensure cross Partnership learning and development and support world-class implementation of selected sector interventions or project models.
This role will also develop and implement a WASH capability enhancement system (including guidelines, processes, competencies, learning assets and learning pathways) and support Global Centre (GC), Support Office (SO), Regional Office (RO), and Field Office (FO) teams to plan and implement comprehensive WASH competency and capability strengthening interventions.
This role is also responsible for coordinating strategic internal and external communications to share evidence of WV’s impact in partnership with key stakeholders. This role liaises with GC Communications and Marketing teams, as well as SO, RO, and FO communicators and marketers in order to share evidence of WV’s impact with external audiences to attract new donors and partners, and to build WV’s reputation as a global leader in the WASH sector.
The Knowledge Management, Capability and Communications Senior Advisor will engage externally to share and explore and learn how other organisations build WASH capabilities and knowledge management. S/he will connect with academic institutions and other organisations to partner as appropriate for the benefit of Partnership-wide WASH Capability and KM agenda and systems, and to identify learning opportunities.
MAJOR RESPONSIBILITIES:
Create and Implement KM Strategy and Plan
Analyse the KM needs of the WASH sector.
Lead the alignment of the KM standards and practices of the WASH team with those of all Global Programmes & Resources teams and leaders.
Support the development of new guidance documents and other resources for WASH staff.
Lead the roll-out process for new guidance materials to global WASH staff.
Identify and develop optimal CoP and other communication structures to encourage integration of WASH staff with other Sector specialists.
Create and lead various WASH knowledge-sharing and learning opportunities, including but not limited to webinars.
Develop and/or refine KM practices to efficiently store, organise, access and disseminate WASH materials and assets.
Identify and actively follow external sources of news and evidence about the WASH sector.
Proactively identify emerging practices in the WASH sector and share with relevant audiences in the Partnership.
Through highly organised CoP activities and other engagement and learning streams, staff throughout the Partnership actively engage with one another to share best practices and to develop their own skills and understanding.
Staff throughout the Partnership have easy access to guidance and tools that can optimise WASH programming.
Leaders and decision-makers in the Partnership are aware of developments in the WASH sector that support external engagement and resource acquisition.
Cross-sectoral understanding improves amongst field staff, resulting in improved programme outcomes.
Create and Implement a Communications Strategy and Plan for Livelihoods
Develop a communications strategy for WASH aligned with Global Programmes & Resources and Partnership goals.
Lead all communications-related activity for the GC WASH team.
Identify opportunities to highlight achievements of WASH programming in the Partnership for both internal and external audiences.
Develop external-facing communications that position WV as a thought leader in WASH.
Deliver quarterly e-newsletters for the WASH CoP to keep WASH staff informed of internal and external developments and upcoming events.
Collaborate with global marketing and communications teams as well as SOs, ROs, and FOs to create communications content for internal and external audiences.
Manage dissemination of information amongst global WASH staff and leaders.
Ensure that M&E data are ‘translated’ and socialised internally and externally.
Manage WASH communication and KM platforms, including the WVI WASH website and WVCentral.
Support WV engagement in prioritised external events.
Create and Implement Capacity-Building Strategy and Plan for Global LH Staff
With Learning & Development and sector KMs, design a WASH capability development system (competency frameworks, assessments, guidelines, etc.) for capacity building of technical staff.
Lead the development of sector learning pathways and learning assets that cover the full employee life cycle (i.e., onboarding, on-going professional development) in partnership with sector technical experts.
Identify and share relevant external learning opportunities including webinars, training courses, etc.
With People & Culture, develop a WASH job family and standard job descriptions.
With other sector KMs, develop and manage a system to regularly monitor and evaluate sector capability.
Lead the development of a culture of collaboration and sharing amongst stakeholders.
REQUIREMENTS:
At least 5 years of relevant Knowledge Management (KM) experience with increasing responsibility and scope of role At least 5 years of experience working in the WASH sector At least 3 years of experience in a role that required clear, high-quality communications content (not necessarily a formal Communications role)
Master’s level or equivalent in Public Health, Engineering, Development Studies, Humanitarian Assistance or other related field.
Familiarity with developing and delivering knowledge-sharing programmes and platforms with World Vision’s information infrastructure.
Understanding of key knowledge- and collaboration-related technologies from a non-technical perspective.
Excellent document editing, formatting and publication skills.
Experience in formation and nurturing of virtual communities of practices, networks, etc.
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