The position holder will be in charge of Kilimall Agent pick-up station development and Management, ensure the KPI for Kili-Agents are implement and keep improving them. Cooperate with the Kili-Agents and courier companies and monitor their performance closely.
Responsibilities
Establish the Pick-up Stations in various parts of Kenya within the company’s SOP.
Manage the established and existing pick up station within the company SOP.
Maintain excellent relationship with all Kilimall Agent-Pick-Up Stations at all times
Daily reconciliation of the delivered big box verses the small box scan arrivals and customer order pickup
Daily communication with the Kili-Agents on the big boxes being delivered and their contents in terms of order numbers as well as informing them the courier company delivering the big box.
Manage Kilimall Agent Pick-Up Station returns by timely processing them physically and systematically.
Hand over all returns to the after sale section timely and accordingly.
Compile and check Kili-Agent’s monthly invoices and facilitate their timely payment from finance as well as any other relevant section of the company.
Daily record and updating Kili-Agents (successful) deliveries i.e customer pick-ups and the pending collection per station.
Counter check all Kili-Agent Submitted invoices.
Monitor the performance of every Pick-up Kili-Agent Station and report accordingly to the immediate supervisor.
Meet the KPI for the Pick-Up Stations.
Report any abnormal issues to the Pick-Up station Management manager right away.
Work closely with dispatch team to ensure that all Pick-Up station orders are timely processed for dispatch from our warehouse.
Train Kili-Pick-Up Station Agents on the DMS order management/ processing and customer issue/inquiry management.
Follow HR policy.
Note: Your annual objectives and/or any other tasks assigned by your supervisor from time to time shall become an integral part of your deliverables.
Qualifications
Bachelor degree or above, in any related course. Public Relation, Journalism& Mass communication or logistics is preferred.
Excellent MS office software skills.
Experience
1 year or more working experience in a similar position in a busy organization.
Experience in an E-Commerce environment will be an added advantage.
Behavioral Competencies
Very strong personality and organizational skills.
Excellent verbal and written communication skills.
A good team player.
High level of commitment to duty, and discipline.
Demonstrable ability to put customer interests first.
Strong focus on impact.
Unquestionable level of integrity.
Third Party management skills.
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