We Offer:
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
The ideal candidate will create a work environment conducive for colleagues to deliver the intended customer experience within a country. Maintains focus on voice of customer, employee engagement, staff development and process efficiency and cost.
This role reports directly into the Country CX Manager while leading a diverse team spread across different locations in the country.
Key Responsibilities
Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain
Overall Delivery of Services to exceed expectation resulting in Customer Delight
Display strong leadership skills, be able to lead, motivate and engage the direct reports/ larger team that leads to world class employee engagement and staff retention.
Empower the team to suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
Support / Coach / Encourage and motivate team members for better performance and personal growth
Operational Excellence (OPEX) as a way of life in Execution.
Identifying adhoc customer requirements / exceptions and ensure that the feasible requirements are fulfilled with a sense of urgency
Develop and maintain tools for monitoring performance & deliverable of processes.
Ownership of landside transport and Customs Services in the country to deliver growth, profit and great customer satisfaction
Develop and execute cost savings plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation
Improve the asset utilization of key transport modes including contracted rail and truck networks while build strong and collaborative relationships with both established and new vendors
Deliver improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer
Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers
Manages professional staff, including entry-level, and / or supervisors. Adapts departmental plans and priorities to address resource and operational challenges
Handles most situations independently and is guided by policies, procedures, and the business plan, but will seek advice and guidance on more complex issues. Applies subject matter expertise.
People Management
Proven track of leading a diverse team
Hands on internal team conflict resolution, stakeholder management and people processes
Qualifications and Education Requirements
Master’s degree or bachelor’s degree in Business Administration or equivalent
7+ years in logistics and supply chain in a leadership position
Preferred Skills
Practical understanding of supply chain operations and how to leverage it solves different customer pains
Track record for successful performance
Strategic influencing and stakeholder management
Over 5 years proven experience leading diverse teams in a matrix organization
Should be forward thinking with strengths in planning and execution
Technical and Personal Skills:
Robust understanding of obsessive customer centricity
A strong continuous improvement mindset
Excellent communication and problem-solving skills.
Strong execution mindset
Team player with excellent stakeholder management skills
Cost consciousness and optimization mindset
Self-motivated, independent starter who is also a good team player
Strong analytical skills
Apply via :
www.maersk.com
