The Role
As the User Research Specialist , your mission is to contribute meaningfully to the growth of Tala’s Kenya business by ensuring a deep shared understanding of our customers’ daily lives, attitudes, behaviours, and needs. You will generate insights to drive empathy-fueled actions across Tala’s strategic efforts in areas such as current product improvements, experimental new product development, competitive analysis, and financial health.
What you’ll do
Deep market research on landscape of available financial services, under the supervision of our senior research staff
Responsible for involved product reviews and teardowns
Contribute meaningfully to the development of new and exciting products for Tala Kenya by ensuring a deep shared understanding of our customers’ daily lives, attitudes, behaviors, and needs
Generate insights to drive empathy-fueled action across Tala’s strategic efforts in areas such as experimental new product development, competitive analysis, and financial health
Implement best practices in human-centered design and mixed research methods
Design, execute and analyze research to contribute actionable insights to the strategic goals new business, using human-centered design techniques and mixed research methods
Collaborate cross-functionally with team members across Tala through all stages of research to ensure a deep shared understanding of our users and drive empathy-fueled action
Qualifications
2+ years in applied user research inside innovative consumer fintech, financial, mobile or digital companies or design research / market research firms
Bachelor’s Degree in Communication Research, Social Sciences (Psychology, Sociology, Anthropology), Marketing, Communications, or a similar field
Experience working in a dynamic and fast-paced start-up environment
Experience working in design research or market research firmIdeally experience working with international teams
Familiarity with consumer finance products and services and general fintech landscape in Kenya
Apply via :
jobs.lever.co
