Key Responsibilities
Review current customer service processes and collaborate with senior management to decide how existing processes could be improved.
Work with new hires to train them on the company’s customer service procedures and policies.
Implement new training techniques and apply learning structures to training sessions to maximize the benefit of training sessions for new and existing employees.
Work with management to discuss and implement various training methods and matrixes.
Keep a record of who has completed training and when.
Organize and conduct refreshment training when needed.
Train all employees on new procedures relating to customer service.
Strive to improve the companies’ level of customer service in line with service delivery agreements and KPIs.
Job Requirements:
Bachelor’s degree required, advanced degree a plus
Higher Diploma in Human Resources Management
Member of Institute of Human Resource Management (IHRM) or relevant professional body
Exceptional organizational and administrative skills, at ease with abundance of details and complexity, yet mindful of big picture, ability to handle multiple tasks, prioritize them, and carry them out independently
Strong computer and analytical skills; proficient with Excel and Power Point.
Strong client services orientation; professional services experience a plus
Strong communication skills
Ability to maintain high level of confidentiality
In-depth Knowledge of Labor laws and Human resources best practices
Proficiency in Technology and flair of the automation
Knowledge of HR automated Systems and Databases
We Offer:
A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders
Apply via :
boards.eu.greenhouse.io
