Responsibilities
You’ll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them:
install and configure computer hardware operating systems and applications
monitor and maintain computer systems and networks
talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
troubleshoot system and network problems, diagnosing and solving hardware or software faults
replace parts as required
provide support, including procedural documentation and relevant reports
follow diagrams and written instructions to repair a fault or set up a system
support the roll-out of new applications
set up new users’ accounts and profiles and deal with password issues
respond within agreed time limits to call-outs
work continuously on a task until completion (or referral to third parties, if appropriate)
prioritise and manage many open cases at one time
rapidly establish a good working relationship with customers and other professionals, such as software developers
test and evaluate new technology
conduct electrical safety checks on computer equipment.
Ensure frequent back up and data recovery mechanisms are in place
Qualification:
Diploma in IT or related course with a minimum of 2 years experience or a Bachelor degree in IT related field with 1 year experience.
Skills
You’ll need to show evidence of the following:
the ability to think logically
a good memory of how software and operating systems work
excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
the ability to work well in a team
problem solving skills
a strong customer focus
the ability to prioritise your workload
attention to detail.
Applicants to state their expected salaries.
Interested and qualified candidates should forward their CV to: careers@masterclass.co.ke using the position as subject of email.
Apply via :
careers@masterclass.co.ke
