In this role, your responsibilities would include:
Fraud Analysis and Reporting
Ensure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.
Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.
Provide actionable insights to influence fraud management strategies and decision-making.
Fraud Detection and Investigation
Develop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.
Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.
Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.
Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.
Collaboration and Accountability
Work closely with sales and operational teams to enforce disciplinary actions as per fraud policies.
Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.
Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.
Liaise with various departments to implement initiatives that reduce risk and improve accountability.
Documentation and Reporting
Maintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.
Support the team in closing fraud cases within stipulated timelines.
Provide regular updates on fraud trends and disciplinary measures to key stakeholders.
To be successful in this role, we would expect that you have experience/evidence of the following:
Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
Strong skills in identifying fraud indicators through data mining and analytics.
Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods.
Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations.
A positive, learning-oriented attitude with a capacity for self-empowerment.
A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.
Apply via :
jobs.ashbyhq.com
