Responsibilities for the Junior Engineer Job
Maintenance:
Execute maintenance and repairs of buildings and equipment in order to minimize ‘downtime’ Day-to-day surveillance of building and equipment
Support maintenance and repairs on buildings and equipment (e.g. generators / cooling) as scheduled by the Facility (team) manager
Document all maintenance and repairs made on buildings and equipment in a timely fashion
Co-monitor and co-direct repairs and maintenance executed by external employees and document the results
Monitor equipment and installations to ensure adherence to safety standards
Co-provide input on power usage and for capacity planning
Act as a first point of contact for ESC for technical requests
Acts as first line of response on alarms and handle or escalate alarms according to guidelines
Participate in the full continuous (24×7) call-out team
Customer Implementation: Execute physical customer implementation process.
Under the co-ordination of the Customer Implementation Manager, co-install or co-supervise installation of customer equipment in the data center and keep a complete record of the process and results
Provide service delivery of Value Added Services (VAS): Co-perform actual customer services as indicated in the client contract
Help Desk:
Use the Help Desk / CRM systems to track and communicate with customers.
Take, open and close tickets in the help desk according to procedures
Actively work to close tickets in a timely and professional manner Carry out any other tasks as directed by Management from time to time
Qualifications for the Junior Engineer Job
Secondary education a technical field
Qualified electrician certificate is a distinct advantage
Minimum of 0 – 2 years’ experience as a technician in an electrical or industrial environment (e.g. full continuous factory)
Knowledge of data centers is a distinct advantage
Fluent in English
Accurate and eye for detail
Client-focused
Good communication skills
Good administrative skills
Good decision-making skills
Flexible working manner
Stress-resilient
