Job Summary
The Junior Client Coordinator will be responsible for engaging with clients to help them through all stages of the overseas medical treatment process – from initial enquiry to helping organize the clients return home after treatment.
This position requires someone who cares for our clients, has exceptional customer service and communication skills, excellent writing skills and a willingness to take care of our clients through all stages during their trip.
The position would be suitable for someone with experience working in a hospital in a customer service role or someone who has worked in a travel agency or in a sales role and a strong willingness to learn about medical tourism and medical conditions, as well as provide our clients exceptional customer service.
Key Responsibilities
Reporting to the CEO, the incumbent will be required but not limited to:
Engage with new clients to answer questions on overseas medical treatment and what medical treatments are offered at our partner hospitals
Assist new clients and looking after them during the entire overseas medical facilitation process
Coordinate with our partner hospitals and clients
Book accommodation
Coordinate with our clients during their treatment to ensure that they are well looked after
In partnership with the marketing team help develop content to raise awareness of IMT through blog posts, brochures or additional webpages
Attend events to raise awareness of IMT and help attract additional clients
Any other tasks assigned
Qualifications and skills
At least one (1) years’ experience working in a hospital, travel agency or another customer focused position dealing directly with customers or patients
Managing your own clients is a strong advantage
A strong desire to learn about medical conditions, treatment options and advanced medical equipment to be able to explain this to people who contact us. Just in a basic way as we do not provide medical advice.
A strong desire to provide exceptional customer service to all our clients is essential
Good selling skills is important
Excellent communication and English writing skills is a must
A desire to sign up new clients and help coordinate for them to ensure that they have a helping hand while they go overseas for their medical treatment
A wiliness to work in a fast-paced start up environment
Computer literate – Strong Outlook, Word and other software skills
Ability to accurately prepare daily, weekly, monthly, quarterly reports
Flexible and willing to help out in other areas if need be as we are a start-up
A team player and willing to put in long hours
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