Job description
Ensure that product revenue and profitability targets are achieved / exceeded.
Understand customer’s business and anticipate the requirements through a consultative selling process. Match customer’s needs with product capabilities through presentation of tailored demonstrations and proposals. Negotiate terms and conditions with customers to maximize revenue and profitability.
Provide structured solutions to meet the specific cash management requirements of our customers and prospects.
Undertake a disciplined product-oriented sales management process. Monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
Provide feedback on product and competition.
Assist product management and development in strategic product rollouts.
Provide feedback and assistance to all areas of transaction banking; e.g., Product Management, Marketing, etc. to ensure that the voice of the customer and local requirements are incorporated into ongoing plans and initiatives. Keep abreast of customers’ needs, trends and product/market intelligence for new product developments/enhancements, strengthening competitive position.
Ensure smooth deal implementation and adherence to high levels of service quality.
Identify opportunities for cross selling and referrals to other Banking lines through developing a good understanding of client needs.
Facilitate customer service issues and to ensure a high level of post sales service is made available to the clients at all times.
Required Background:
Minimum Bachelor’s degree.
4 -6 years’ experience in Corporate Relationship Management in a Bank based in Nairobi.
