Responsibilities
User Support – Provide technical assistance and resolve incidences related to ICT hardware and software.
Installation & Configuring – Installation and configuration of both ICT software and hardware
Application Support – Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc.
Network & telecommunications Infrastructure Support – manage, configure and monitor the Banks data, voice and video communication infrastructure. Facilitate video conferencing sessions for staff.
End-user Training – Provide training on all Bank applications and hardware.
Record keeping – keep detailed records of network’s configurations, hardware specifications, incident resolution. Compile statistics on users’ calls pertaining to voice, fax, data and videoconference facilities
Team Player – Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.
Reporting
Provide reports on projects, activities, issues, incidents, meetings and others.
Perform any other duties reasonably requested by the Supervisor
Provide activity reports, hardware/software inventory reports, meeting minutes and any other reports
Efficiency in managing the Bank’s computing hardware
Effective monitoring, troubleshooting, and reporting on the Banks data network & telecommunications
Speed of escalation of nonperforming tools/solutions
Training and support to users
Efficiency in deploying and configuring applications on users’ desktops
Timeliness (within defined timeframes) of assistance provided to staff
Responsiveness in the event of an incident and its management.
Incident occurrence and resolution reporting
Advanced knowledge and competence in the computing environment
Qualifications
Bachelor’s Degree (or equivalent) in IT/Telecommunications
Possession of IT vendor certifications such as MCSE, CCNA etc
Experience
6 years working experience.
Four – five years’ experience in a computing work environment.
Prior experience with a multinational development financial institution, the UN system or an international NGO or International Organization will be an added advantage
Knowledge of programming tools is an added value
Excellent spoken and written English is required.
Working knowledge (spoken and written) in French is an added-value.
Apply via :
nel.com
