Solidicon is seeking an experienced, all-round knowledgeable IT Technical Support agent to join our technical support team. The position entails providing technical support and performing operational tasks to keep our infrastructure and services in tip-top shape. If you are committed to delivering high-quality IT assistance, continuously learning, and ensuring smooth daily operations, we would be pleased to have you as part of our team.
Key Responsibilities:
Providing technical support to customers through the various written channels offered;
Documenting all requests and incidents in the ticketing system according to internal procedures;
Creating and maintaining documentation for agents and customers;
Resolving customer requests and incidents efficiently and comprehensively;
Ensure every customer feels valued, supported, and well taken care of;
Requirements:
Completed higher education in the field; or have equivalent experience;
Minimum 3 years of experience in a similar position;
Minimum conversational level of English;
Nice to have, French conversation and writing skills.
Excellent communication skills;
Familiar with Advanced Windows OS configuration & troubleshooting, analyzing various logs, software troubleshooting, cloud hosted services and principles;
Maintaining cloud infrastructure
Available to work in 8-hour shifts to cover 24/7 schedule.
What we are offering:
Permanent employment contract;
On site working in nice office.
Motivating salary structure; fixed and variable components, depending on team and individual KPIs.
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