Provide internal IT support (50%)
Oversee administration of our core business SaaS, including Google Workspace, Slack, and Notion, ensuring optimal configuration, security, and compliance with industry best practices
Assist staff with their system-related inquiries, troubleshooting issues, and providing guidance on how to effectively use all relevant services and resources
Support in technical onboarding and offboarding, ensuring staff have the requisite access and permission levels as dictated by the business
Manage all software licensing and billing, including procurement and tools for staff to understand what software is available
Serve as the primary point of contact for IT team across the organization, including representing the team with to senior leadership
Develop and maintain technical documentation, guidelines, training manuals and best practices for existing and forthcoming systems within the company
Deliver ongoing training on data protection and security for both new and existing employees, ensuring all team members are proficient and up-to-date with our tools and policies
Proactively keep up to date with the latest developments and advancements for company and industry systems, including researching and adopting the latest AI and tech innovations to enhance our systems and operations
Coordinate system architectures (20%)
Develop and manage internal data analytics architecture for servicing client deliverables as well as internal use cases
Support internal initiatives to implement and configure back office systems, ensuring that business owners have technical guidance on compatibility, maintenance requirements, etc.
Support procurement with technical suppliers to ensure consistent, cost-effective service delivery; this includes helping to write functional requirements, evaluating vendor proposals, and advising on cross-organization compatibility and technical roadmap
Provide data and technical services (20%)
The strongest candidates will have technical skills beyond just tech administration. Candidates with web development or business intelligence (BI) skills would help us:
Support WordPress web development needs across the organization by managing small changes in content and functionality (e.g. modifying plug-ins)
Maintain WordPress hosting environment and plugins, ensuring all systems are up-to-date and secure
Support data analytics and BI needs across the organization, including project performance and finance use cases
Manage data protection and compliance policies (10%)
Maintain, update, and enforce data protection, privacy, disaster recovery, and related policies
Required qualifications
Education
Bachelor’s degree or equivalent
Experience
5+ years experience as an IT administrator or technician with primary responsibility for administering enterprise SaaS, including Google Workplace, Notion, and Slack
5+ years experience supporting both Mac OS and Windows OS desktop environments
Experience implementing enterprise back office software, e.g., HRIS, AP, CRM, etc., including the configuration and ongoing management
A working knowledge of Data Protection, including UK and EU GDPR
Apply via :
caribou-digital.breezy.hr
