IT Support Intern

JOB DESCRIPTION
Reports to: IT Officer 
Duties and Responsibilities

Support the organisations Sales Partners through responding to and resolving technical questions from clients.
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Train Sales partners on company products/ IT solutions to enable them effectively sell the products
Provide support, including design and preparation of company brochures for the Sales Partners and preparation of relevant reports
Support the roll-out and configuration of Safariwatch products to its clients
Respond within agreed time limits to call-outs by safariwatch clients and sales partners
Set up new users’ accounts and profiles for staff and Sales partners and deal with password issues
Monitor the security of all IT systems and keep security programs up to date.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Prioritize and manage many client open cases at one time
Establish a good working relationship with customers and other professionals, such as sales partners
Test and evaluate new technology

Key Performance Indicators (KPIs)
IT Support team

Respond to sales Partners inquiries as allocated within the hour during work hours.
All Client questions should be acknowledged in the hour and resolved in 24hours
Provide clear and easy to understand Training for newly recruited Sales partners
Support to field Sales Partners should be satisfactory at 90% satisfaction from all sales partners.
Customer satisfaction in terms of Technical support should be 90%
Ensure 30% growth in sales in the current financial year through speedy response and support of Sales Partners.
Implement IT support systems and procedures as per company policy to ensure efficient running of company operations.
Ensure continued Individual development through taking 3 certifications on ZOHO CRM every quarter to enhance product knowledge.     

Person Specifications
Academic Qualifications

University degree/ diploma from a credible institution.
Recently graduated between 2019 and 2021

Professional Qualifications
Professional training and certification in IT would also be an added advantage.
Experience
Minimum of 1-2 years’ Internship experience in IT Industry.
Skills and Attributes

Digital Marketing
Networking knowledge
Background in Sales
Can do web creations
CRM Knowledge/Web development and presentations.

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