Requirements for the IT Support Internship
Excellent verbal and written communication skills
Ability to think logically
Professionalism and dependability
Willingness and ability to learn and adapt fast to work requirements
Ability to maintain stable performance under pressure or opposition
Willingness to travel
Customer focus and ability to understand and appreciate different business processes
Good memory of how windows operating system and application software work
Excellent presentation skills and ability to demonstrate the workings of a software
Knowledge in computer network installation and configuration
Knowledge and good understanding of databases such as MySQl, Ms-Server, Oracle etc
Knowledge in software development and programming in C#, ASP.net, CMS will be an added advantage
Responsibilities for the IT Support Internship
Presenting and demonstrating the use of software solutions to prospective clients
Assisting in user requirement specification analysis
Assisting the development team in testing new software
Installing software and training users
Providing software support in person, via telephone and internet
Assisting in the diagnosis of computer hardware, network and software problems and providing solutions
Preparing software technical documentation and user guides
The IT support technician will be expected to fulfill additional duties as assigned
