The IT Support Consultant will be responsible for providing operational implementation, management and support for all services provided to clients, ensuring SLA’s are met and client satisfaction is guaranteed.
Principal Accountabilities:
Providing consultancy and support for company’s products and solutions
Assisting in managing project and support teams
Establishing and maintaining good corporate relations through effective customer care and publicity of company products to achieve client satisfaction
Carrying out duties assigned and maintain progress reports on ongoing assignments or projects
Adding value to customers through the provision of solutions that can improve operations at their site
Communicating and assisting clients relating to operational problems and queries
Logging of incidents in an accurate and informative manner as and when they occur
Escalating and reporting of out of line situations to the relevant supervisor
Staying abreast of product development and industry advances
Ensuring that Company’s image is always reflected in a good light
Qualifications, Experience and knowledge:
Degree in IT or related field from a recognized institution
Minimum of 3 years’ experience in IT support with experience in a supervisory role
Successful candidate(s) will be required to travel and work at client sites within East and Central Africa.
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