Reporting To: IT Reporting Manager
Direct Reports: None
Tenure: Contractual
Role Purpose: Planning, tracking and reporting on IT resources, projects and performance.
Key accountabilities:
Develop and maintain the resource management plan by identifying resource requirements and obtaining commitments from internal, external, and procured sources to complete all project activities.
Maintain project time estimates in order to determine and define project baseline, schedule.
Develop a formal and comprehensive resourcing dashboard showing project progress against resource utilization.
Manage project progress by obtaining data from various sources as project managers, business units, project data repositories, and delivery & engagement managers.
Onboarding and release of project resources by following appropriate organizational procedures in order to optimize resource utilization.
Collaborate with the project teams and management to report on projects, performance and resources utilization with periodic reports
Manage any relevant team and departmental reporting requirements on operations, planning and products delivery.
Participate in performance management of human resources and evaluation to delivery objectives
Self-Driven individual with proactivity in responsible execution.
Business Competencies
Working with Others
Identifies people’s needs, interests and motives to be able to place them in the right projects for better resource and skill utilization.
Pro-actively adapts own style and approach to build rapport, and work with others more effectively
Builds and maintains strong relationships and networks
Operational Excellence
Targets effort and resources on high-value, high impact activity
Focuses on achieving maximum performance and driving continuous improvement
Thinks about processes and problems cross-functionally and end-to-end
Uses knowledge of people, technology, process, systems and policy to solve problems
Creativity and Innovation
Finds creative ways to exploit opportunities and solve problems
Takes risks and pushes what is possible
Experiments with unorthodox approaches
Business Know How
Uses data and research to make decisions that are competitively and financially robust
Balances current and future needs
Thinks and acts like an owner of the business
Acts in line with legal, regulatory, professional and ethical standards
Working with Change
Responds flexibly to changing situations
Manages the business and people aspects of change to drive performance
Project and Program Management
Schedules activity and identifies resource needs, dependencies and synergies
Evaluates progress, mitigates risks and addresses issues
Functional Competencies:
Working With Partners
Work closely with PMO office on resource and project planning.
Work closely with Delivery and Engagement managers on resource and project planning
Monitors operational performance using tools, systems and working with consultants on site
Qualifications
Bachelor in Management, Computer Science, IT or Project Management.
Certificate in project planning/project management expertise or PRINCE 2 or PMP will be an added advantage.
3 years’ experience as an IT analyst and|or project management in a busy IT environment
Planning and organization – Perfectionist.
Experience as a projects team member in a large project preferably an IT project.
A good understanding of managing projects in a changing business environment.
Experience in providing administrative and project support.
Key performance indicators:
100% adherence to the following:
Management of record of all 200+ departmental projects and detailed status
Management of people resourcing of 200+ team members
Management of resources distribution across delivery streams as relates to the business.
Production of statistical reporting on projects, resources involved, resource workload, project KPIs
Tracking of team performance KPIs on operations, planning and products delivery.
Management of Skillset per resource compared their project output from quality and speed prospective
Production and documentation of resource requirements.
Production of project staffing management plans and organization charts.
Assignment of roles and responsibility assignments for staff- resource matrix.
Pipeline and capacity management.
Sharing dash boards weekly showing our progress against project delivery and resource utilization
Timely identification of resourcing gaps and provide mitigation.
Table creative modelling techniques for perspectives view on departmental status and projections for performance optimization
Delivery of performance and development reviews against each staff and recommending data acquisition techniques.
