Provide technical support and be the main point of contact for IT related issues at Regional Office and is responsible for planning, development and implementation of hardware, software applications, programming and systems network & integration of a management information system.
The position has linkages with country IT Officers, HQ IT staff and provides support and training to countries as and when required.
IT Officer Job Responsibilities
Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
Design, develop and maintain computer networks
Provide technical advisory services in relation to new networking or appropriate technology for office use
Troubleshoot/diagnose problems and react accordingly
Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
Liaise with Regional IT Manager on IT equipment, repair and replacement
Regular inventory update and tracking of IT equipment and software in use
Carry out on the job training for staff as required.
Carry out computer audit trails
Perform preventive maintenance services of IT equipment and peripherals as needed
Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
Support release of information relating to systems upgrades and changes to processes
Qualifications for the IT Officer Job
Bachelor’s degree in Information Technology or other related field from a recognized institution
At least 3 years’ experience in an INGO in a busy IT support environment
Experience of working with networked computing systems/windows TCP/IT networking experience
Experience working with LINUX servers
Knowledge of and competence in Microsoft operating system and office suite
High level of hardware/software trouble shooting experience
Able to work under harsh and extreme conditions, good judgment and problem solving skills
Demonstrate a customer-focused, motivated and pro-active approach to work
Excellent communication skills, and fluent in spoken English and Kiswahili
Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment
Ability to travel regularly to field locations
IT Officer
