Knowledge, Experience and Qualifications
For appointment to this post, a candidate must have;
Bachelor’s degree in Computer Science, Information Technology, System Administration.
Working knowledge of virtualization, VMWare
Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA)
Cisco Certified Network Associate(CCNA) or Cisco Certified Network Professional (CCNP)
Certified Unix Administrator and any additional relevant ICT certifications
Technical Competencies
Good written and oral communication skills
High level of attention to detail
A high level of confidentiality and courtesy
Excellent listening and organizational skills
Ability to handle conflicts
Ability to keep to time and other commitments
Ability to cope with work, time and people press
Ability to understand the business environment
Ability to work well in a team or independently
Ability to monitor work activities or performance of others
Ability to identify and define problems and solutions
Ability to identify user needs, develop service standards and deliver service excellence
High level of integrity and Interpersonal skills
Ability to deliver results in a complex and dynamic environment
Ability to work with minimum supervision under strict deadlines
HARDWARE
Installing, configuring, and upgrading hardware
Maintenance of computers peripherals, printer, internet & e-mail, security, data backup and recovery
Troubleshoot Hardware problems, diagnosing and Replace parts as required.
Develop Flow diagrams and written instructions to repair a fault or set up a system.
Interfacing of Laboratory equipment’s to Lancet Laboratory Information Systems(Meditech) and ensuring that data is directly transferred from the Analysers to Meditech to avoid transcription errors in medical results. Also, follow-up on interfacing of systems with clients and partners.
Conducting electrical and safety inspections for computer equipment
Follow up on maintenance support IT system at Head Office and Branches
Configure and install telephone extensions and associated terminal equipment.
Perform all work associated with the maintenance, testing, alignment, modification and operation of telephones, mobile, tablets, satellite and audio-visual equipment to support the operational communication requirements of the organization.
Assist with documentation of Communications systems and inventory such as simple moves, adds and changes.
SOFTWARE
Install and configure operating systems, applications, Antivirus and run regular updates.
Install software, and update antivirus at both head office and branches
Set up new users’ accounts and profiles and deal with password issues
Carrying out daily /weekly/monthly procedures such as Running back-up on Meditech Servers, Setting Print Sites, Routes, Line classes, Running Management Reports to confirm that no unprinted reports are hanging on the system & Refresh the Mail Server to ensure that all reports are delivered to doctors via email
Ensuring that Network resources are available to users including Setting up new Users Accounts Profiles, granting access to Intranet and internet services and dealing with Password Issues
Ensure that desktop computers interconnect seamlessly with diverse systems including associated validation systems such as Scripting PC, fax Servers, Email Servers, Meditech Servers, nYna, POC HMIS, Scubed, LogicalDoc, Claims, Claxom, LogisOnline, Collaborator, Navex, Sage, Qcontact, Office 365 and administrative systems.
NETWORKING
Designing and planning the network
Configuring and installing various network devices and services,
Monitoring performance and ensuring system availability, monitoring system resource utilization,
Investigating faults in network, securing networks, arranging scheduled upgrades and updating network equipment
Identifying and solving any problems that arise with computer networks and systems.
Consulting with clients to specify system requirements and design solutions.
Ensure partners systems are accessible on the organisation’s network (Smart, M-Tiba, Slade, Safaricom etc)
Ensures security of data, network programs and backup systems
Liaise with ISP & Telecommunications carriers/third party providers in relation to the monitoring and escalation of reported faults to ensure operational communications are maintained with minimal disruption to users.
USER SUPPORT
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Follow up on maintenance support for IT system at Head Office and Branches
Respond within agreed time limits to call-outs & Work continuously on a task until completion.
Resolve issues immediately or log and escalate as appropriate.
To support and advise on downtime procedures and business continuity to ensure that they are
adopted successfully in their allocated local work area.
To ensure that all system and process issues and incidents are logged and tracked on CLAIMS
Maintain current and accurate inventory of technology hardware, software resources & Maintain log
Key Duties and Responsibilities
Contributes to planning and development of the digital marketing strategy as part of Pathologists Lancet Kenya marketing strategy
Custodian of all social media handles
Custodian of the social media policy and ensure that members of the organization adhere to it by having bi annual training and sensitization
Together with immediate manager role holder is responsible for planning and controlling the digital marketing budget and spending by allocation budgets to different channels
Develops and maintains Lancet’s social media presence across all platforms and keeps them updated
Reviewing and optimizing the design and content of all online assets including the company website and social media page
Actively designs activities that would increase the organizations online presence across all platforms as per the targets that are set out
Measuring & reporting on the performance of the all-digital campaigns as well as various analytics
Provide weekly reports to line manager to ensure progress is evaluated and tracked
Scans the digital environment to identify trends, insights and best practice and use this insight to secure downloads and improve customer engagement
Ensures the website is regularly updated
Liaise with website developer to implement changes to the website, ensure back-ups plus continuous enhancements and maintenance
Actively maintains customer relations through online customer engagement by answering queries, dealing with online customer complaints and compliments and sharing relevant information to the concerned department through email and sms
Participates in crisis management as a result of negative online publicity, by flagging any -ve feedback or misinformation to senior management for deliberation, direction and action
Support business units in lead acquisition through digital campaigns to ensure that leads convert into sales.
Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
Run reengagement and app install campaigns
Develop and monitor digital campaign budgets.
Prepare accurate reports on the performance of all digital campaigns and continually improve results.
Evaluate and act on important metrics that affect our website traffic, lead generation/conversion.
Work with the team to brainstorm new and innovative growth strategies.
Oversee and manage all contents, give-aways, and other digital projects.
Conducting market research through A/B testing to drive better results.
Supervising and managing all digital activities including websites, e-commerce, and social media.
Keeping abreast of the latest consumer and marketing trends and advancements in technology.
Comes up with original and creative marketing materials by developing concepts, graphics designs and layouts that aid in promoting brand visibility. e.g. Banners, brochures front office communication etc.
Plays a role in ensuring that new tests and products have the necessary content and marketing materials and that these are distributed to the Client Relation Officers
Distribution of all organization collaterals
Plays the role of newsletter administrator for both internal & external audiences by ensuring timely production of newsletters also ensures they circulate in a timely manner.
Custodian of all company communication including brochures, flier’s newsletter and ensures their distribution across all sites and functions
Develop, plan and execute internal communication campaigns
TRAINING
Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Follow up on maintenance support for IT system at Head Office and Branches
Respond within agreed time limits to call-outs & Work continuously on a task until completion.
Resolve issues immediately or log and escalate as appropriate.
To support and advise on downtime procedures and business continuity to ensure that they are
adopted successfully in their allocated local work area.
To ensure that all system and process issues and incidents are logged and tracked on CLAIMS
Maintain current and accurate inventory of technology hardware, software resources & Maintain log
Interested and qualified persons are requested to make their applications by attaching copies of their certificates and testimonials and send to hr@lancet.co.ke on or before 2nd September2024, latest 5.00 pm.
Apply via :
hr@lancet.co.ke
