Position Summary
Reporting to the IT Manager, the individual who will be responsible for managing and maintaining the organization’s information technology systems. The individual will play a critical role in ensuring the smooth operation of the organization’s IT systems, providing technical support to users, and implementing security measures.
Key responsibilities:
IT Infrastructure Management:
Manage and maintain the organization’s IT infrastructure, including servers, networks, hardware, and software systems.
Ensure IT infrastructure components’ availability, reliability, and security, monitoring performance and proactively addressing any issues.
Plan and execute infrastructure upgrades, migrations, and system integrations as required.
Maintain an inventory of hardware and software assets, ensuring proper licensing and compliance.
IT Support and Troubleshooting:
Provide technical support to internal users, addressing hardware, software, and network-related issues.
Troubleshoot and resolve IT problems in a timely manner, escalating complex issues as needed.
Develop and maintain IT support processes and procedures, ensuring efficient incident management and resolution.
Collaborate with external vendors and service providers to resolve technical issues and implement solutions.
Stay informed about emerging technologies and industry trends, providing recommendations for IT improvements and innovations.
Project Management:
Lead and participate in IT projects, from inception to completion, ensuring alignment with organizational objectives.
Define project requirements, develop project plans, allocate resources, and monitor progress to ensure timely completion.
Collaborate with stakeholders to identify project objectives, deliverables, and success criteria.
Conduct post-implementation reviews and document lessons learned for continuous improvement.
Data Security and Backup:
Implement and enforce IT security policies and procedures to protect the organization’s data and systems.
Conduct regular security assessments, identify vulnerabilities, and implement appropriate measures to mitigate risks.
Perform data backups, disaster recovery planning, and periodic testing to ensure business continuity.
Stay up to date with emerging threats and technologies, recommending security enhancements as necessary.
Qualifications and Skills:
Bachelor’s degree in information technology, Computer Science, or a related field.
Proven experience as an IT Officer or a similar role, with a minimum of 3 years of relevant experience.
Strong technical knowledge of IT infrastructure, including servers, networks, operating systems, and software applications.
Proficiency in IT support and troubleshooting, with the ability to diagnose and resolve technical issues effectively.
Experience in leading and managing a team of IT professionals, fostering a collaborative work environment.
Solid understanding of IT security principles and best practices, with hands-on experience in implementing security measures.
Strong analytical and problem-solving skills, with the ability to think strategically and propose innovative solutions.
Certifications such as ITIL are highly desirable.
Apply via :
burnmanufacturing.applytojob.com
