Reporting to: Manager – Business Support Systems
Band: 3
Department: Technology Division
About This Role
Reporting to the Manager of Business Support Systems, the job holder will be required to administer and support BI and Mediation applications. In addition he/she will liaise with the business to ensure expectations are met on time.
What will you do
Monitor BI and Mediation applications ensuring that all downstream applications receive inputs.
Perform data catch-up and other corrective actions in the event of faults.
Perform data quality and consistency checks on data in the BI and Mediation applications.
Generate and circulate daily, weekly and monthly application QOS reports.
System administration of BI and Mediation system by ensuring system and user configurations are set up correctly.
Handling business requests which involve carrying out feasibility study and implementation on BI & Mediation systems.
Document BI and Mediation processes/systems and ensure they are up to date.
Perform troubleshooting, first/second level support and resolution of issues with respective system vendors.
Project involvement in procuring and implementation of BI and Mediation systems /upgrades.
Involvement in system design and assess the effectiveness of technology resources already in use or new systems that are being implemented
Redundancy and back up management – ensuring redundancy for BI and Mediation are backed up and that backup system is available and working.
Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks
Generate on-demand reports for the business users
Training of users
Requirements for the job:
A degree in Computer Science or Information Technology
Qualification in Programming / Databases
Qualification in ITIL /E-TOM,
Experience:
At least 5 years background in IT with specialization in Telecommunication B.I and Mediation applications
Proficient in Unix & Microsoft OS, Unix Scripting, programming and Relational Databases
Experience in documenting processes and system architectures
Proven experience in implementation of projects with regards to B.I. and Mediation
Professional Skills:
Drive and Initiative
Customer focus
Ability to work well as a part of a team
Problem solving
Ability to work long hours to meet deadlines
Good interpersonal skills, innovative and creative
Ability to work without supervision