PURPOSE OF THE ROLE
The main purpose of the Geography-based IT Manager role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Innovation, with the cluster business teams.
Main Accountabilities
Proactively develop a strong relationship with the customers – The business teams in the cluster, and the suppliers, Global IT Innovation, ES IT Service Line Owners and IT Service Delivery.
Responsible to ensure that the requirements of the business are understood, the strategy and plans for IT are clearly communicated and the overall IT plan and priorities within areas of responsibility are clearly articulated and agreed.
Manage projects to support local business growth programs as aligned with overall IT and business plan – working with appropriate Service Lines to ensure achievement of these programs.
Support the Service Delivery team as the point of coordination of Urgent Incidents within his/her scope of responsibility for Integrated Services including problem management activities
Provide full application management service for Legacy and Heritage (L&H) applications as determined by scope of area of responsibility.
Support the activation of the global innovation programs to support plans in the cluster based on area of responsibility
Ensure the review and proactive identification of improvements of all existing IT Services within area of responsibility.
Ensure alignment to IT Compliance and governance framework, and provide appropriate input to and management of IT Costs
Support to deliver on the Digital Supply Chain Agenda and digital Business processes aligned to Tea Plantation Strategy Plan.
Business Partnering
Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
Innovation Activation
Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Director .
Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects
Legacy & Heritage Services
Undertake the necessary activities to provide L2/3 support for L&H applications within area of responsibility.
Work with Global Innovation to provide necessary integration activities with L&H applications to support Global innovation programs
Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
Effectively work with and manage vendors in delivery of application management of L&H Applications
Assist with communication and resolution of Incidents for L&H applications
Input to review of L&H services within area of responsibility and help develop action plans for these.
Undertake necessary activities to ensure achievement of L&H service improvement plans within area of responsibility.
Ensure high level understanding off overall system architecture well understood and documented.
Ensure IT analyst help file /playbook exist for all L&H within scope of responsibility.
Existing Global IT Services
Support the IT Director to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
Align with ekaterra standard operating procedures in delivery of IT Services
Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
Contribute to implementing key actions to address service improvement areas
Inputs to and helps define Geography demand for Services and communicates these to Service Lines
Work with Global (HP,BT etc) & Local vendors in delivery of Global services where appropriate
Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
Escalate unresolved incidents on the basis of criticality to the IT Director .
In the case of relevant incidents impacting core business processes , work together with the functions in order to activate BCP to minimize disruption
Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved
IT Costs, Procurement & Controls
Assist with processing of actual costs as required within area of responsibility and tracks and ensures payment to local vendors
Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility
Compliance & Disaster Recovery Plan
Adhere to governance & compliance framework
Support Execution of Disaster Recovery Plan (DRP) plans as appropriate within area of responsibility
Project Management Office
Work with IT Director to ensure input of key PMO (Project Management Office) activities for projects such as project status and clarity processes occur on time
Other Key Responsibilities
Work with 3P in Geography as appropriate
Deliver activities to best leverage IT within area of responsibility
QUALIFICATIONS & EXPERIENCE REQUIRED
Be a University Graduate in IT, Computer Science or an equivalent professional qualification
Proven working experience as an IT manager or relevant experience
At least 8 years’ experience in Business Security Management biased towards Business partnering .
Proven track record in delivering business application projects to the business and partnering a large equivalent large country/multi-country organization with key interfaces to management and senior management in the organization.
Experience in managing direct reports
Project management experience
Experience managing significant infrastructure projects
Excellent interpersonal and communication skills – both verbal and written
Able to multi-task; work to tight deadlines and able to cope under pressure
Attention to detail and high level of accuracy
Strong problem-solving ability/logical thinker and highly numerate
Ability to see the bigger picture
Excellent knowledge of technical management, information analysis and of computer hardware/software system
Expertise in data center management and data governance
Hands-on experience with computer networks, network administration and network installation
Apply via :
careers.unilever.com
