The main purpose of the Geography-based IT Manager role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Innovation, with the cluster business teams.
JOB SUMMARY
Proactively develop a strong relationship with the customers – The business teams in the cluster, and the suppliers, Global IT Innovation, ES IT Service Line Owners and IT Service Delivery.
Responsible to ensure that the requirements of the business are understood, the strategy and plans for IT are clearly communicated and the overall IT plan and priorities within areas of responsibility are clearly articulated and agreed.
Manage projects to support local business growth programs as aligned with overall IT and business plan – working with appropriate Service Lines to ensure achievement of these programs.
Support the Service Delivery team as the point of coordination of Urgent Incidents within his/her scope of responsibility for Integrated Services including problem management activities
Provide full application management service for Legacy and Heritage (L&H) applications as determined by scope of area of responsibility.
Support the activation of the global innovation programs to support plans in the cluster based on area of responsibility
Ensure the review and proactive identification of improvements of all existing IT Services within area of responsibility.
Ensure alignment to IT Compliance and governance framework, and provide appropriate input to and management of IT Costs
Support to deliver on the Digital Supply Chain Agenda and digital Business processes aligned to Tea Plantation Strategy Plan.
KEY REQUIREMENTS
Be a University Graduate in IT, Computer Science and equivalent Professional qualification
At least 8 years’ experience in Business Security Management biased towards Business partnering
Proven track record in delivering business application projects to the business and partnering a large equivalent large country/multi-country organization with key interfaces to management and senior management in the organization.
Experience in managing direct reports.
