DEPARTMENT: ICT
REPORTS TO: Group Chief Information Officer
SUPERVISION: ICT Support Assistants
LOCATION: Head Office
JOB PURPOSE:
The role is to plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication systems. This role is also responsible for managing end-user customer service, telephone systems, data center, security systems and other electronic infrastructure.KEY RESPONSIBILITIES:
Network Management
Design and implement short- and long-term strategic plans to make sure network capacity meets existing and future requirements for both data and voice communication.
Manages all network hardware and communication equipment including installation, configuration, maintenance, and performance monitoring so as to ensure optimal operation and 24/7 service availability across the WAN
Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts.
Continuously monitor network performance and provide regular reports to Management and Senior Executives, with recommendations and plans for correcting any network challenges.
Information Security
Develops and maintains security procedures including administration of user accounts, permissions, and access rights in AD, network servers and other access controlled areas within the Group.
Manages and ensures effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion prevention systems, among others.
Perform periodic reviews of ICT security controls (Firewall, Antivirus, network access permissions, access control);
Maintains a secure IT environment within the group by identifying system requirements, installing upgrades as well as monitoring system performance
Monitoring and ensuring integrity of backups on group systems to support businesscontinuity;
IT Asset Management
Verifying user needs and coordinate procurement process for ICT and related network, hardware and software;
Coordinate effective management of IT assets including inventory, equipment life cycle management and related documentation.
Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
Enforcing compliance and regulation by ensuring all vendors and equipment (hardware, software and licensing) meet their specific standards.
Service Management
Proactively monitoring ICT Infrastructure to ensure availability and reliability in support of business operations (departmental / functional). This involves reviewing of recurring incidences, service availability and adherence to SLAs/ (internal & external);
Establish service level agreements with end users, as well as provide them with support and training in local area network administration and usage.
Manage and ensure effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers
Test server performance and provide performance statistics and reports; develop strategies for maintaining server infrastructure.
Provide guidance to junior members of the team, as well as carry out supervisory responsibilities in accordance with the organization’s policies.
GENERIC DUTIES
Preparation of ICT Budget and ensure cost containment; and
Plan and allocate duties to team members and monitor progress and performance.
ACADEMIC QUALIFICATIONS
Bachelor’s degree in Computer Science, Information Technology or an equivalent
PROFESSIONAL QUALIFICATION
Relevant professional qualification from a recognized institution
EXPERIENCE & KNOWLEDGE REQUIRED
5 years of experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc.
3 years successful leadership of an infrastructure team.
Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
Strong analytical and problem solving skills
SKILLS AND ATTRIBUTES
Strong interpersonal, written, and oral communication skills.
Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
Highly self-motivated, with good analytical and problem-solving abilities.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Strong preference will be given to candidates with the above qualifications, skills and experience. If your career aspirations match this exciting opportunity, please submit your application through APA Insurance Career website before 12th June 2018. Only shortlisted candidates will be contacted.
