Job Description
Responsibilities:
Provide first level support for hardware and software issues, and end-user IT assistance where required;
Provide follow-up on the incoming tickets (mostly using email);
Control the execution of requests, provide regular updates and ensure timely resolution;
Monitor help desk calls, respond appropriately to user requests and other problems identified;
Perform and maintain the inventory of technical resources (hardware, software licenses, IT user data and access rights);
Other similar tasks.
Requirements:
Computer software and hardware basic knowledge;
Good communication skills
Interest in solving standard and non-standard problems;
Ability to learn quickly;
Strong sense of responsibility
Considered as an advantage:
IT background or education;
Experience with IT or similar Helpdesk and Support services;
Good spoken/written English;
Linux knowledge.
Office 365 experience