Department: IT Department
Location: Gateway Park
Employment Status / Type: Full Time
Position Reporting to: IT Manager
Manages Others: No
Job Purpose / Summary: Reporting to the IT Manager, the IT Help Desk Assistant will assist in the management of all day-to-day IT issues including LAN related activities, office automation and Business application support for the Wananchi Group Staff.
Key Roles & Responsibilities
Timely Resolution of Service Desk Requests
User end LAN support and troubleshooting
Office application installation and support
Hardware preventative maintenance and repairs
System User management
Process documentation
System Upgrades
Required Education, Skills & Experience
Bachelor’s Degree in IT or related field from a recognized university
At least 1-year relevant experience in a busy environment
The ideal candidate will have excellent IT skills, including Microsoft Word, Excel, Outlook and Internet.
The ability to communicate effectively and handle telephone calls proficiently is essential, as is experience of working in an administrative role.
Ability to deal confidently with a wide range of people in difficult circumstances.
Should be able to diagnose & solve problems in an efficient manner.
Demonstrated experience of effective communication with customers via a range of different channels.
Attention to detail & demonstrated to work under pressure
Confidence to engage with staff on all levels, self-motivated & capable of working on own initiative as well as part of a small team.
Good working knowledge of browser technologies. Integrity and personal organization planning skills
Key Performance Indicators
Response time to helpdesk tickets
Ticket closure
Submission of daily/weekly/monthly reports
Interested candidates to send updated CV to recruit@ke.wananchi.com with the job title ”IT Help Desk Assistant” as the subject line not later than 13th July 2021.Wananchi Group is an equal opportunity employer and offers competitive remuneration and benefits to the right candidate.Only short-listed candidates will be contacted.
Apply via :
recruit@ke.wananchi.com
