Department: Information Technology – ICT
Job Grade: Band 5 – Manager
Position Location: Head Office
Purpose of the role:
The role of the IT Business Planning Manager, ICT is to support the Technology & Operations Business Manager with Strategy, Tactical and Operational development and implementation, business analysis and performance measurement as well as offer administrative support to ensure smooth running of the office.
Key Responsibilities:
Strategy development and implementation
Strategy development, implementation and tracking of strategic plans, tactical and operational performance.
Preparation of departmental performance presentations to be used in ICT steering, IT strategy, projects and IT monthly meetings
To develop, implement and track strategies for IT in liaison with HOD ICT and Technology & Operations Business Manager.
Understand and interpret customer and user information, drawing value-adding conclusions and actions for the IT business within Technology & Operations.
Ensure system capabilities are optimised to drive business growth within IT.
Actively engage with the relevant stakeholders to ensure measurement is continuously improved and maintained in line with the strategic intent of the various departments within IT and Technology & Operations
Track departmental action plans and prepare documents; including reports to the IT and Technology Leadership team and for onward input for IT STREECO and the Board.
Project Management/Change Management
Tracking strategic projects to ensure ICT are on schedule with their deliverables.
Track business projects to ensure timely delivery.
Track and coordinate ICT technical projects.
Work with business to identify benefits of completed ICT projects based on feedback from the business and Finance.
Analyze changes to ensure they meet the required standard before and after implementation and keep track of changes and their impact on the business, in terms of success and failures.
Act as a liaison between the business and various ICT departments to ensure the former is informed and appraised of the progress in relation to the pending tasks.
Ensure customer experience and service metrics are tracked and remedial actions are being implemented.
Business Measurement and Analysis
Collect data and generate reports that will actively monitor the performance for unit streams within the IT Department including ICT, Projects & Innovations.
Track ICT performance against relevant standards, ISO, ITIL, COBIT etc
Measure and analyze system performance across ICT department.
Ensure streamlined process and proper capturing of all vital information by the relevant departments
Mitigate process risks through continuous monitoring of both internal and external audit reports to ensure there are no incidences of mis-representation/loss of revenue
Conduct periodic training sessions with the teams to ensure all teams are equipped with relevant skills and product knowledge.
Use analytic dashboards to flag and highlight key deliverables
Ensure high quality of service by ICT to other business units.
Analyze and track ICT budgets, costs and cost savings.
Analyze and report on respective system commercials
Leadership and People Development
Deal with relevant stakeholders e.g. Risk & Compliance, Retail, Corporate and T&O to ensure events within ICT have the HODs input/ desired focus/ attendees.
Work with various teams to build, develop and motivate a high performance team committed to success.
Work with Head of ICT and Senior ICT Managers to set challenging performance objectives and measures.
Be a role model for the team, performing duties wholeheartedly.
Job Specifications (Minimum):
Academic Qualifications:
Bachelor’s degree in ICT related field
Professional Qualifications:
Professional project management qualification
Work Experience:
6 year’s banking experience or equivalent, to include a minimum of 3 years in Project management /similar role.
Skills required:
Technical Skills:
In-depth understanding of each business as a separate entity and their respective targets and mandate as per the IT and Technology & Operations strategy
Very strong numeracy and analytical skills- specific ability to prepare and analyse various reports, understand problems presented and provide solutions
High level of accuracy and attention to detail
Personal attributes
Results Oriented: Be able to have a personal drive to achieve set goals enthusiastically
Personal Ethics: Must possess a high level of integrity.
Decisive and Independent: Ability to work independently, consult and clarify where necessary and make informed decisions.
Interpersonal Skills; Excellent interpersonal skills, with the ability to establish and develop relationships
Proactive Initiator: Must be pro-active, a self-starter and have the ability to anticipate and advice on strengths, weaknesses, opportunities and threats.
Team work; Ability to work through teams, deliver high quality work within deadlines, and to meet team objectives
Communication Skills: Excellent communication skills both written and oral, including the ability to convey ideas and positions clearly
Key Success factors:
Relevant dashboards developed and value-added into BAU for all key aspects of Information Technology.
Regular commentary on performance provided including feedback and follow up on agreed performance actions/ deliverables
Ability to scan the trends in the macro-economic environment and make necessary recommendations in relation to technology.
Timely completion of Strategic and non-strategic projects.
Working Relationships
Internal
All ICT sections, ,Technology & Operations Departments Projects & Innovations, Credit Operations, Transactions Processing, Internal Controls, Digital & Card Operations, Subsidiaries, NIC Ventures, Custodial Services, Customer Experience, Corporate, Treasury , Branch Operations , Uganda and Tanzania.
Audit and Compliance – for guidance in meeting IT Technical and Operational Standards , CBK Audit, Prudential guidelines and best practice.
Finance – adherence of the Banks financial reporting requirements.
Marketing Communications & Citizenship:- events co-ordination and advertisements
External
Bank Customers
Competitors
CBK , BFIU, KBA , External Auditors
