Job description
Main job purpose
The main purpose of the IT Business Partner & Technology Analyst role is to act as a representative for the whole of IT, including the IT Service lines, Global functional Business partnering and Innovation, with the geography business teams.
Job Summary
Engage with business teams within his/her area of responsibility to communicate and scope the IT plan aligned with overall IT plan
Undertake activation activities for Global IT Innovation & Service Line activation programs as required by IT Manager
Undertake the relevant project execution and management activities to support Local Growth Programs working with Service Lines in the delivery of these projects
Work with Global Innovation to provide necessary integration activities with applications to support Global innovation programs
Undertake the necessary project management and application development activities for L&H Innovation projects within scope responsibilities
Effectively work with and manage vendors in delivery of application management of Applications
Undertake necessary activities to ensure achievement of applications improvement plans within area of responsibility.
Ensure high level understanding off overall system architecture well understood and documented.
Support the IT Manager to ensure effective delivery of day to day IT operations, ensuring that IT services delivered are as per business requirements
Input to review of Global services within area of responsibility and help develop action plans for these and track achievement of action plans within area of responsibility
Inputs to and helps define Geography demand for Services and communicates these to Service Lines
Work with Global & Local vendors in delivery of Global services where appropriate
Manage the delivery of out-of-scope activities and maintenance of out-of-scope infrastructure as appropriate within scope of responsibilities
Assist with communication and coordination of status of Urgent Incidents within the Geography and understanding impact to support resolution of these incidents
Participate in problem management activities within area of responsibility as required to support Service Line/Operations teams in resolving problems
Work with business teams to ensure that the benefits of the existing services and new/updated services within area of responsibility are achieved
Assist with input of cost drivers to budget process including assisting in IT hardware and software requirement planning and budgeting
Supports hardware and software asset management activities as appropriate within area of responsibility within scope of responsibility
Work with country manager to ensure input of key PMO activities for projects such as project status and clarity processes occur on time
Key Requirements
Bachelor’s degree in IT or a related field
3 years minimum relevant working experience as an IT Analyst in an FMCG environment.
Desirable experience in Project Management, SAP ERP support Networking and cloud server support, senior stakeholder engagement and partnering
ITIL certification
Data analytics and/or Project management certification
Power BI and/or Tableau reporting competence
Client focused, and support orientated
A logical and systematic approach to problem resolution across a broad spectrum of technologies
Communication and interpersonal skills, both written and verbal
Analytical decision-making skills
